Policy key definitions
- “I”, “our”, “us” or “we” refer to the business, The First Aid Zone
- “you”, “the user” refer to the person(s) using this website
- GDPR means General Data Protection Regulations
- PECR means Privacy & Electronic Communication Regulations
- ICO means information Commissioner’s Office
- Cookies means small files stored on the users computer or device
Processing of your personal data
Under the GDPR we control and/or process any personal information about you electronically using the following lawful basis;
- We are registered with the ICO under the Data Protection Register. Our registration number is ZA076393
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We will stop processing your personal information if the lawful basis used is no longer relevant.
Your Individual rights
Under the GDPR your rights are as follows.
- The right to be informed
- the right of access
- the right of rectification
- the right to erasure
- the right to restrict processing
- the right of data portability
- the right to object
- the right not to be subject to automated decision-making including profiling
You have the right to complain to the ICO https://ico.org.uk if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with GDPR
Information we hold
Information about your computer and your visits to and use of this website, such as your geographical location, IP address, browser type, referral source, length of visit and number of page views.
Information relating to any purchases of services or goods, information you provide to us in the course of your training and registering with us.
Information you provide to us for the purpose of subscribing to our website services, email notifications and or newsletters. Any information that you choose to send to us.
Some cookies are required to enjoy and use the full functionality of this website.
Cookies that we use are;
- Google Analytics
Using your personal Data
We may use your personal information to:
Administer the website and improve your browsing experience by personalising the website, or to enable your use of the services available on the website.
To send to you goods purchased via the website, and supply to you services purchased via the website, send statements and invoices to you, and collect payments from you.
Send you general (non-marketing) commercial communications, send you email notifications which you have specifically requested and notification of certification renewal when appropriate. Send to you our newsletter and other marketing communications (relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at firstname.lastname@example.org And to deal with enquiries and complaints made by or about you relating to the website
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
To governing bodies such as the HSE where we are required to do so by law.
In connection with any legal proceedings or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Data Security and Protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Any data on you that is stored in hard copy format, such as first aid course administration and examination documents will be held securely. Data will be held for relevancy to The First Aid Zone and will be destroyed at a time when it will serve no purpose or benefit to The First Aid Zone.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
First aid course administration documents may be shared with The First Aid Industry Body (FAIB), at the time of audit for quality purposes. The FAIB is an independent auditing and quality assurance organisation for achieving regulated standards and quality in the course first aid training course delivery.
Transparent Privacy Explanation
We have provided some further explanation about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Email marketing messages and subscription
Under the GDPR we use consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We will only collect certain data about you as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software/applications that allow s the marketer to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within an email marketing messages. Where used , such marketing messages may record a range of data such as; times, dates, I.P. addresses, opens, clicks, forwards, geographic and demographic data. Such data , within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences/the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.
Our EMS provider is MailChimp. We hold the following information about you in the EMS system.
- Email address
- I.P. address
- Subscription time and date.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by emailing us at email@example.com
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.